Straightforward answers. If something isn't covered here, email us at hello@soulframe.tech — a real person will reply.
Q: If I edit a journal or prompt entry, will the AI reflection update?
A: No, the AI reflection is generated only when you first save your entry. If you want a new reflection, you can create a new entry.
Q: How do I become a premium user?
A: You can upgrade from your profile page or by tapping any 'Upgrade to Premium' button in the app. Purchases are handled securely through the App Store (iOS) or Google Play (Android). No credit card needed to use the free version.
Q: What features are premium-only?
A: Free users get one full AI reflection per day — a genuine, supportive paragraph on what you wrote. Premium and Lifetime users get deeper 3-part reflections on every entry, plus weekly and monthly insights, voice input, and priority support.
Q: What's the difference between Free and Premium reflections?
A: Free: one full, supportive reflection per day (shorter, 1-paragraph) to help you steady and try SoulFrame Journal without a card. Premium and Lifetime: deeper 3-part reflections on every entry—patterns, what this might be connected to, and a gentle next step you can actually do. Same prompt, different depth.
Q: Is my data private and secure?
A: Yes, your data is completely private and secure. All journal entries and prompt responses are encrypted at rest using AES-256 encryption, stored locally on your device. Communication with our servers is encrypted with HTTPS/TLS, and your journal entries are private to your account only. We never read or share your personal thoughts. For detailed information about our security measures, visit our Security page.
Q: Can I delete my account?
A: Yes, you can delete your account at any time from your profile page. Please note: Account deletion is permanent and cannot be undone. All your data—including journal entries, AI reflections, prompt history, and insights—will be permanently deleted and cannot be restored. We care about your wellbeing, so please only proceed if you're certain this is right for you.
Q: Can I use the app offline?
A: Yes! SoulFrame Journal works completely offline. Your entries are stored locally on your device and are always available, even without internet connection. Cloud backup is optional and can be enabled in your profile settings.
Q: How does cloud backup work?
A: Cloud backup is optional and user-controlled. If enabled, your data is encrypted at rest (AES-256) and in transit (TLS) in Firebase. Only you can access your encrypted data. You can enable or disable cloud backup at any time in your profile settings.
Q: How is SoulFrame Journal different from apps like Day One, Reflection, or Rosebud AI?
A: SoulFrame is built as slow, non-addictive tech: no social feed, streaks, or public profile—just a private space for reflection with gentle AI when you want it. For a fuller product walkthrough see the AI journaling app page; for feature-by-feature context, see Compare.